Terms & Conditions of Trading
Terms & Conditions of Trading
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Terms & Conditions of Sale

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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to complete the order.

We take credit card payment through Secure Hosting and accept Maestro, Visa, Switch and Mastercard. Secure Hosting is an independent credit card processor, which means we never see your credit card details, nor are they stored by Martindale Electric anywhere online or offline. We reserve the right to use an independent credit checking agency, (currently Dun & Bradstreet), to verify credit card details and the registered address, in order to protect our customers from credit card fraud.

You are able to correct errors on your order up to the point at which you click on "submit" on the final page of our ordering process. Back ordered items are not charged until they are shipped. You may also place orders and send your credit card information via phone or fax.

When you receive confirmation of your order, this indicates that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the revised price is acceptable to you.

Shipping And Handling
We do have a small order surcharge of 7.50 for our distributors, where the order value is below 100 nett and a 7.50 delivery charge for any orders taken online that are below 100 nett.

Some outlying and offshore postcode areas will incur a higher delivery charge and increased transit times, details are below.

Customers can also arrange their own collection if preferred.

Delivery Prices

In each case a standard next day service is used. Someone will have to sign for the delivery and you will be responsible for the products as soon as they are delivered.

If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and the products will be stored for you to arrange collection or redelivery. Redelivery will be charged at the above rates if you are at fault.

Delivery Schedule
Drawing on our large stocks, we can usually get orders confirmed before 2.30pm to you for the next working day (orders with calibration may be delayed for an extra day).

Before 10.30am and Saturday delivery options are available to some areas, this is charged as per the above table. Please ensure you select these options, if required, when checking out.

Please call the Sales department if you require overseas delivery.

Back Orders
If your item is not in stock, we will back order for you. You will always be contacted via phone or email with the option to cancel your order if you would rather not wait.

Tax Charges
For orders made from the UK or within the European Union, 20% VAT is added. All other orders are VAT free. If you are VAT registered in the EU, but outside the UK, we can ship to you VAT free on provision of your own VAT No.

Credit Card Security
Our secure web pages are being hosted by Secure Hosting Ltd., who use 128bit SSL to ensure secure transmission of your information.

The secure servers are situated on a standalone private network completely isolated from other networks and connections. They have a single resilient connection to the Internet, which is serviced through dual dedicated ICSA compliant firewalls. The servers are further secured through "server lock" protection, with all credit card details encrypted through 3DES Encryption.

Guarantee
All products are supported by Martindale's 2 year guarantee.

Martindale Electric Ltd has taken every care in the preparation of this website, in particular to ensure that prices quoted are correct at time of publishing and that all products have been fairly described. All prices are displayed exclusive of VAT. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, Martindale Electric Ltd disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Martindale Electric Ltd shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Reaching Us
If you need to contact us, please email us on sales@martindale-electric.com, alternatively you can call on 01923 441717 or write to us at the address below.

Privacy Policy
Martindale Electric Ltd does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart. You can turn off cookies within your browser by going to "Tools | Internet Options | Privacy" and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:

  • Take and fulfill customer orders
  • Administer and enhance the site and service
  • Allow third-parties to provide delivery services
  • To advise you of special offers and new products, unless you tell us you do not wish to receive this


Returns Policy
We offer a 14 day no quibble money back guarantee on all products bought on the site. All we ask, is all items you wish to return are unopened, unused and as we sent them to you. Once we have received and inspected the returned products we will refund your payment within 7 days.

Your rights to return goods are protected under the EU Distance Selling Directive.

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Metrohm - a Martindale Brand
Drummond - a Martindale Brand
Luckins Logo - Martindale is listed in Luckins Live Martindale Electric Co Ltd, Metrohm House, Imperial Park, Imperial Way, Watford, Hertfordshire, WD24 4PP
Company Registration No: 3387451. © Martindale Electric Co Ltd 1997 - 2017, all rights reserved.
T: +44 (0) 1923 441 717   F: +44 (0) 1923 446 900   E: sales@martindale-electric.co.uk
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